Refund policy

Exchange and Return Policy

• Original invoice is required.
• No returns are allowed once invoiced.
• Merchandise can be exchanged if it is not used, altered, washed or damaged and must have all-original tags on.
• You can exchange your purchase(s) within 7 days accompanied by the original RICI MELION packaging.
• You can only claim of damaged merchandise within 3 days of purchase.
• Claims and exchange may take one week to be processed.
• In case of a mark down in price due to a sale or promotion; the customer is only eligible to make an exchange against the new marked down price.
• Products on Sale/Promotion are not eligible for exchange/alteration.
• All accessories including Cufflinks, Ties, Belts are not exchangeable
• If the customer fails to collect his/her order within 6 months’ the order will be discarded and no refund on payment or payment will be given and Rici Melion will not be responsible by any means.
Made to Measure / Bespoke Items
• Orders are neither non-returnable nor exchangeable once invoiced.
• Orders are sent to proceed after 100% of the sale invoice.
• All technical details and information of order cannot be changed from respective invoice / order form (Color, Size, Design etc.).
• If customer faces major size modifications (physique), the client will be liable and will have to pay alteration/remaking charges.
• All MTM orders made under the designer label’s signature elements which maybe contrary to common practice are to be accepted by our patrons.